--- title: Support | Cloud Storage Security Help Center description: Get the answers you need via access to product-specific help docs or with assistance from our experts. --- ![transparent globe hero image](https://cloudstoragesecurity.com/hs-fs/hubfs/Website/Website_On_Page_Graphics/transparent%20globe%20hero%20image.webp?width=928&height=670&name=transparent%20globe%20hero%20image.webp) Support # Customer Support We want you to be successful. With the right support plan, you can manage risk, optimize performance, and keep costs under control. [ Contact Us ](https://cta-service-cms2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLKO0DcEToSrh%2BvZmJIjymfqoHuHyJUKXdIU3rn5IohknY8rVX%2Fpj%2FSR0yinnN%2BjeaYP%2Bb1OBiojjxxfaIaZOmWQTTP9PCP%2FDLBQPCU5MSLWtI9PAUohV7kf6zQnFPVG6MbkoH7kEtlnZfIMrfwCFhKc5RDe2d4LxMOXiEDQIiBJKBCgXzWluOVWZYc%3D&portalId=6409898) ![support page hero image](https://cloudstoragesecurity.com/hs-fs/hubfs/Website/Website_On_Page_Graphics/support%20page%20hero%20image.webp?width=542&height=548&name=support%20page%20hero%20image.webp) ## Universal Support Every Cloud Storage Security customer has access to the following resources: - DataDefender Help Docs - AV Help Docs - Email Case Support - Reporting - Additional Resources ### Help Documentation Reference our comprehensive knowledge base covering everything from deployment and configuration to findings and troubleshooting. [ Read the Documentation ](https://help.datadefender.io/) ![Screenshot 2025-09-08 160703](https://cloudstoragesecurity.com/hs-fs/hubfs/Screenshot%202025-09-08%20160703.png?width=1273&height=825&name=Screenshot%202025-09-08%20160703.png) ### Help Documentation Reference our comprehensive knowledge base covering everything from deployment and configuration to findings and troubleshooting. [ Read the Documentation ](https://help.cloudstoragesec.com/) ![document image](https://cloudstoragesecurity.com/hubfs/images/document.svg) ### Email Case Support Connect with a support engineer via email to ask questions or submit a request for assistance with technical issues. Our basic support team is online Monday-Friday and aims to respond to messages within 48 hours. If you require faster response times or technical support over phone / video conferencing, premium and custom support subscriptions are available (see personalized support below). [ Contact Us ](https://cloudstoragesecurity.com/contact) ![Support_Pane_Email](https://cloudstoragesecurity.com/hs-fs/hubfs/Support_Pane_Email.png?width=685&height=433&name=Support_Pane_Email.png) ### Reporting Obtain insights via notifications, a storage assessment, usage report, scan results and proactive notifications. [ Reporting Tools ](https://cloudstoragesecurity.com/news/css-reporting-functionality) ![Support_Pane_Reporting](https://cloudstoragesecurity.com/hs-fs/hubfs/Support_Pane_Reporting.png?width=685&height=433&name=Support_Pane_Reporting.png) ### Additional Resources Learn how to deploy our solutions in your cloud environment and protect your data with our solutions. [ Read the End-User Deployment and Configuration Guide ](https://cloudstoragesecurity.com/hubfs/Documents/AV_for_S3_End_User_Deployment_and_Configuration_Guide_v3_7.22.pdf) ![Support_Pane_Deployment_Guide](https://cloudstoragesecurity.com/hs-fs/hubfs/Support_Pane_Deployment_Guide.png?width=685&height=433&name=Support_Pane_Deployment_Guide.png) ![software engineer helping client over office hours virtually-1](https://cloudstoragesecurity.com/hs-fs/hubfs/AI-Generated%20Media/Images/software%20engineer%20helping%20client%20over%20office%20hours%20virtually-1.jpeg?width=500&height=500&name=software%20engineer%20helping%20client%20over%20office%20hours%20virtually-1.jpeg) ## Office Hours #### Time: Weekly Wednesday 9-10am PST Our Office Hours provide an open forum where customers can ask questions, explore technical topics, and get hands-on guidance directly from our team. Whether you’re looking for a live demo, need help troubleshooting an issue, or want to dig deeper into how our solution fits into your environment, we’re here to help. It’s a great opportunity to speak with both technical and sales experts—no pressure, no formal pitch—just real answers to real questions. Join us to get the clarity and support you need, whether you're evaluating the product or already deploying it.   [ Join Office Hours ](https://meet.google.com/iig-choh-bii) ## Personalized Support Paid support plans provide extra attention and care to ensure your needs are met. Contact us with questions or to purchase the right support plan for your organization. ### Basic Non-production or personal accounts: No Cost, Access to Help Documents and Email help from 9-5 ET, M-F. [ Enquire Now ](https://cloudstoragesecurity.com/contact) ### Standard For Experimenting or Testing. See Below [ Enquire Now ](https://cloudstoragesecurity.com/contact) ### Business For Production Workloads. See Below [ Enquire Now ](https://cloudstoragesecurity.com/contact) ### Custom For Business Critical Workloads. See Below [ Enquire Now ](https://cloudstoragesecurity.com/contact) #### Plan Pricing ( Basic Not Shown ) - **Fees** - Standard $6K per year or 10% of Private Offer, whichever is higher - Business $10K per year or 15% of Private Offer, whichever is higher - Enterprise $15K per year or 20% of Private Offer, whichever is higher #### Live Support Coverage ( Basic Not Shown ) - Email - Standard 9-5 ET, M-F - Business 9-5 ET, M-F - Enterprise 8-8 ET, Daily  - **Phone / Video Conferencing** - Standard Same as Above - Business Same as Above - Enterprise Same as Above #### Support Response Times** ( Basic Not Shown ) - **Severity 1** ![question-mark](https://cloudstoragesecurity.com/hubfs/images/question-mark.svg) General Guidance & System Impaired - Standard < 24 Hours, M-F******* - Business < 24 Hours, M-F******* - Enterprise < 24 Hours, daily - **Severity 2** ![question-mark](https://cloudstoragesecurity.com/hubfs/images/question-mark.svg) Production System Impaired - Standard Same as Above - Business Same as Above - Enterprise < 12 Hours, Daily - **Severity 3** ![question-mark](https://cloudstoragesecurity.com/hubfs/images/question-mark.svg) Production System Down - Standard Same as Above - Business < 24 Hours, Daily - Enterprise Same as Above - **Severity 4** ![question-mark](https://cloudstoragesecurity.com/hubfs/images/question-mark.svg) Business-Critical System Down - Standard Same as Above - Business Same as Above - Enterprise Same as Above #### Coverage ( Basic Not Shown ) - Help Documentation - Standard x - Business x - Enterprise x - **Phone** **/ video conference** - Standard x - Business x - Enterprise x - **Assisted product updates** - Standard - Business x - Enterprise x - **Deployment changes** - Standard - Business x - Enterprise x - **Quarterly health checks** - Standard - Business x - Enterprise x - **After Business Hours Support*** - Standard - Business x - Enterprise x - **Designated technical support engineer** - Standard - Business - Enterprise x   * Business Hours are defined as 9AM-5PM Eastern Standard Time (EST), Monday through Friday, excluding certain USA holidays and weekends.  ** Response does not guarantee a resolution. Product SLA applies. *** Best effort; not guaranteed. ![protect-user](https://cloudstoragesecurity.com/hs-fs/hubfs/Website/Website_On_Page_Graphics/protect-user.png?width=477&height=386&name=protect-user.png) ## Professional Services In addition to support plans, we offer professional services plans to help with initial deployments, training, licensing, cost optimization, and first access to upcoming features. If you’re new to Cloud Storage Security and need some help getting started, contact us to see which plan is right for you. Don’t forget to inquire about bundling professional services for a discount with new purchases. [ Contact Us ](https://cloudstoragesecurity.com/contact) ## Our Support Team is Pretty Great, but You Don’t Have to Take Our Word for it Customers have spoken and they agree! ![quote](https://cloudstoragesecurity.com/hubfs/images/quote.svg) ### ...within an hour of reaching out via their support email, I was on a video call with Velizar, who patiently stepped through my configuration with me... - PB @ FanNumbers ![quote](https://cloudstoragesecurity.com/hubfs/images/quote.svg) ### Great experience so far. We've been impressed with Cloud Storage Security support & flexibility throughout the sales process... - Elliot and Team ![quote](https://cloudstoragesecurity.com/hubfs/images/quote.svg) ### The level of documentation and support that Cloud Storage Security Inc. has provided has been phenomenal. - Brian ![quote](https://cloudstoragesecurity.com/hubfs/images/quote.svg) ### ...what made us choose it [Cloud Storage Security] was the amazing support we got from the team, it made the final setup really easy! - Fernando ![guard banner bg image](https://cloudstoragesecurity.com/hs-fs/hubfs/Website/Website_On_Page_Graphics/guard%20banner%20bg%20image.webp?width=1920&height=195&name=guard%20banner%20bg%20image.webp) ## Have Something to Say? 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