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Customer
Support
We want you to be successful. With the right
support plan, you can manage risk, optimize
performance, and keep costs under control.
Universal Support
Every Cloud Storage Security customer has access to the following resources:
- DataDefender Help Docs
- AV Help Docs
- Email Case Support
- Reporting
- Additional Resources
Help Documentation
Reference our comprehensive knowledge base covering everything from deployment and configuration to findings and troubleshooting.
Help Documentation
Reference our comprehensive knowledge base covering everything from deployment and configuration to findings and troubleshooting.
Email Case Support
Connect with a support engineer via email to ask questions or submit a request for assistance with technical issues. Our basic support team is online Monday-Friday and aims to respond to messages within 48 hours. If you require faster response times or technical support over phone / video conferencing, premium and custom support subscriptions are available (see personalized support below).
Reporting
Obtain insights via notifications, a storage assessment, usage report, scan results and proactive notifications.
Additional Resources
Learn how to deploy our solutions in your cloud environment and protect your data with our solutions.
Help Documentation
Reference our comprehensive knowledge base covering everything from deployment and configuration to findings and troubleshooting.
Help Documentation
Reference our comprehensive knowledge base covering everything from deployment and configuration to findings and troubleshooting.
Email Case Support
Connect with a support engineer via email to ask questions or submit a request for assistance with technical issues. Our basic support team is online Monday-Friday and aims to respond to messages within 48 hours. If you require faster response times or technical support over phone / video conferencing, premium and custom support subscriptions are available (see personalized support below).
Reporting
Obtain insights via notifications, a storage assessment, usage report, scan results and proactive notifications.
Additional Resources
Learn how to deploy our solutions in your cloud environment and protect your data with our solutions.
Office Hours
Time: Weekly Wednesday 9-10am PST
Our Office Hours provide an open forum where customers can ask questions, explore technical topics, and get hands-on guidance directly from our team. Whether you’re looking for a live demo, need help troubleshooting an issue, or want to dig deeper into how our solution fits into your environment, we’re here to help.
It’s a great opportunity to speak with both technical and sales experts—no pressure, no formal pitch—just real answers to real questions. Join us to get the clarity and support you need, whether you're evaluating the product or already deploying it.
Join Office Hours
Personalized Support
Paid support plans provide extra attention and care to ensure your needs are met. Contact us with questions or to purchase the right support plan for your organization.
Basic
No Cost with Access to Help Documentation. For Non-production or personal accounts.
Enquire NowPlan Pricing
-
Fees
Standard
$6K per year or 10% of Private Offer, whichever is higherBusiness
$10K per year or 15% of Private Offer, whichever is higherEnterprise
$15K per year or 20% of Private Offer, whichever is higher
Live Support Coverage
-
Help Documentation
Standard
x
Business
x
Enterprise
x
-
Phone / video conference
Standard
xBusiness
xEnterprise
x
-
Assisted product updates
Standard
Business
x
Enterprise
x
-
Deployment changes
Standard
Business
x
Enterprise
x
-
Quarterly health checks
Standard
Business
xEnterprise
x
-
After Business Hours Support*
Standard
Business
x
Enterprise
x
-
Designated technical support engineer
Standard
Business
Enterprise
x
Support Response Times**
Standard
< 24 Hours, M-F***
Business
< 24 Hours, M-F***
Enterprise
< 24 Hours, daily
Standard
< 24 Hours, M-F***
Business
< 24 Hours, M-F***
Enterprise
< 12 Hours, Daily
Standard
< 24 Hours, M-F***
Business
< 24 Hours, Daily
Enterprise
< 12 Hours, Daily
Standard
< 24 Hours, M-F***
Business
< 24 Hours, Daily
Enterprise
< 12 Hours, Daily
Professional Services
In addition to support plans, we offer professional services plans to help with initial deployments, training, licensing, cost optimization, and first access to upcoming features.
If you’re new to Cloud Storage Security and need some help getting started, contact us to see which plan is right for you. Don’t forget to inquire about bundling professional services for a discount with new purchases.
Contact UsOur Support Team is Pretty Great, but You Don’t Have to Take Our Word for it
Customers have spoken and they agree!
...within an hour of reaching out via their support email, I was on a video call with Velizar, who patiently stepped through my configuration with me...
- PB @ FanNumbers
Great experience so far. We've been impressed with Cloud Storage Security support & flexibility throughout the sales process...
- Elliot and Team
The level of documentation and support that Cloud Storage Security Inc. has provided has been phenomenal.
- Brian
...what made us choose it [Cloud Storage Security] was the amazing support we got from the team, it made the final setup really easy!
- Fernando
